Privacy Policy

Luna  Skin & Body Clinic is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information in accordance with applicable privacy laws.

"Personal information" is any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. This may include your name, address, phone number, email address, or other information.

When you use our services, we may collect the following personal information from you:

Name

Email address

Phone number

Address

Age or birth year

Gender

Skin color

Hair type

Details regarding your medical history, including skin conditions, prescription topicals, skin routine, skin allergies, menstrual cycle, and whether you are pregnant or breastfeeding

Details regarding potential allergies

Details regarding your lifestyle information, including cosmetic use, sleep habits, exercise habits, stress level, diet, smoking habits, UV or sun exposure, and skincare routine

Photographs that you choose to upload

We also collect non-personal information technical information including your login information, location, device type, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our services, and usage details.

We use your personal information for the following purposes:

To provide you with the best possible skin aesthetic services

To communicate with you regarding your appointments, test results, or other important healthcare-related matters

To personalise your experience and recommend relevant treatments, products, or services based on your medical history and preferences

To conduct research and statistical analysis with your consent, to improve our services and contribute to medical advancements

We may share your personal information with third parties in the following circumstances:

With trusted third-party service providers who assist us in delivering our services. These providers are bound by confidentiality agreements and are only authorized to use your information for the purposes specified by us.

With other healthcare providers, insurance companies, or healthcare clearinghouses for treatment, payment, or healthcare operations purposes.

When required by law or in response to a valid legal request, such as court orders, subpoenas, or government investigations.

We take the security of your personal information seriously. We have implemented various measures to protect your data from unauthorised access, disclosure, alteration, or destruction:

We utilise industry-standard security protocols, including encryption, firewalls, and secure servers, to safeguard your information.

Your medical records are treated with the utmost confidentiality. Access to your records is restricted to authorised personnel only.

All our employees undergo comprehensive training on privacy and security practices. We enforce strict access controls to ensure that only authorised individuals have access to your information.

Our website may use cookies and similar technologies to enhance your browsing experience and gather statistical information. These technologies help us analyse website traffic, improve our services, and personalise your experience. You have the option to disable cookies through your browser settings if you prefer.

As a patient, you have certain rights and choices regarding your personal information:

You have the right to access and review your medical records. If you believe any information is inaccurate or incomplete, you can request updates or corrections.

You have the right to request restrictions on how we use or disclose your information. However, please note that certain restrictions may impact our ability to provide you with certain services or treatments.

If you prefer not to receive certain communications from us, such as promotional offers or appointment reminders, you have the option to opt out.

We reserve the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use our services. We include the date this Policy was last revised at the top of the page. You are responsible for checking this page periodically for updates to our Policy, as your continued use of our services after we make changes indicates that you accept and consent to those changes.

If you have any questions or concerns about this Privacy Policy, please contact us at

[+91 9892499331 OR +91 9892499334].